Closed accounts for deceased customers

We have improved the way we manage accounts for deceased customers so that when an account is ceased, we will no longer retain credits on the accounts so quickly. Previously tax agents and intermediaries were unable to see the retained credits in the account.

The credits will remain visible on the account for 12 months, which gives us time to locate an executor/administrator, intermediary or solicitor who is handling the estate and then issue the refund.

Once the year has passed if any credits remain on the account they will be retained. However, the retention can be reversed and the credit refunded if requested.