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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. End of year closures

As part of the reserve scheme upgrade in March 2025, interest on previous withdrawals will be recalculated. This may affect some customer accounts in these ways:

  • debit write-offs on income equalisation (EQU) periods
  • credits, which should have been refunded at the time of the original withdrawal.

The interest will recalculate from the day after the original withdrawal until 3 September 2025. The affected EQU periods will be adjusted and any credit refunded to the bank account we have on record.

Refunds and interest

Please note the points below:

  • Customers without an EQU bank account will need to update their bank account details before the credit can be refunded.
  • If the refund amount is less than $1, the credit will not be automatically released and must be requested manually.
  • For ceased customers (including those who are deceased or struck off), no further interest will be applied.

We’ll send a letter to customers who receive a disbursement noting the refunded amount. This letter will include a yearly breakdown of credit interest and resident withholding tax (RWT).

All amounts must be included in the 2026 income tax return.

Last updated: 03 Sep 2025
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