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Service changes and updates IR offices, myIR and phone lines (SPK2IR) are unavailable until the morning of Thursday 28 October for planned system maintenance. Find out more

Resurgence Support Payment (RSP) You will not be able to apply for the RSP in myIR until the morning of Thursday 28 October. Businesses affected by the alert level increase that started on 17 August can apply in myIR from 28 October. Applications for a 4th payment round are planned to open on 29 October. Find out more

Resurgence Support Payment (RSP) The government has announced an increase to the amount and frequency of the RSP from 12 November. Find out more

We know debt may not be the top of mind conversation for customers at the moment with the current COVID-19 situation. We also know that most tax agents prefer us to contact them in the first instance concerning client debt.

We’d like to help with the conversations between you and your clients, so your account manager may contact you soon to discuss any clients that have high levels of debt. They’ll be asking you to engage with your clients to understand their current situation and ability to resolve their debts. This can include a range of options like taking advantage of the payment arrangements with the aim of having debt repaid by 25 March 2022, before the COVID-19 penalty and interest remissions expire for tax payments due on or after 14 February 2020. 

If your client intends to use tax pooling, then this should give the client time to instruct the tax pooling company to inform us of their intention. We'll give you time to work with your clients or give us the go ahead to talk directly with them.

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