We track our progress towards achieving our mission and vision though the measures and indicators in our Performance Measurement Framework (PMF). Our PMF (on the ‘How to read out performance section’ page) shows the connection between the long-term results we want to achieve, the difference we want to make, the services we deliver, and how we use our resources to deliver for our customers.
Statement of responsibility
Read Naomi Ferguson's statement of responsibility as the Chief Executive of Inland Revenue.
How to read our performance section
We use our Performance Measurement Framework to monitor progress towards our intended outcomes, by delivering services to New Zealanders.
How we performed
Our outcome performance has been strong in a year of significant events and challenges. We continued to provide customers with timely refunds and social policy payments and achieved all timeliness targets.
Our outcomes - what we want to achieve
Our outcomes are the long-term results we want to achieve to make sure we contribute to the economic and social wellbeing of New Zealand by collecting and distributing money.
Our impacts - the difference we want to make
Our impacts describe the difference we want to make to help achieve our mission.
Four case studies that demonstrate our progress towards achieving our objectives.
Our integrity - protecting the integrity of the tax and social policy system
As its principal steward, we have a crucial role to play in maintaining and enhancing the integrity of New Zealand's tax and social policy system.
Our services - the services we deliver for our customers and government
This section reports on our performance against our output measures and targets, which are included in The Estimates of Appropriations for the Government of New Zealand for the year ending 30 June 2021.
Our organisational health - how we use our resources to deliver for our customers
Our organisational health indicators let us know how our people, systems and finances are doing to ensure sustainable performance.
The following statements report information about the expenses and capital expenditure incurred against each appropriation administered by us for the year ended 30 June 2021.