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We've upgraded our voice system You may notice some changes the next time you call us. Find out more

We track our progress towards achieving our mission and vision though the measures and indicators in our Performance Measurement Framework (PMF). Our PMF (on the ‘How to read out performance section’ page) shows the connection between the long-term results we want to achieve, the difference we want to make, the services we deliver, and how we use our resources to deliver for our customers.

Last updated: 02 Nov 2021
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