Over the past few years, Te Tari Taake Inland Revenue has fundamentally changed the way we work as an organisation.
In this section you can read about what we’ve done to strengthen our people, supplier and workplace approaches to embed our culture and drive positive outcomes such as inclusion and sustainability.
We’re committed to becoming a responsible and responsive partner in te Tiriti o Waitangi. You can read about the journey we’re on to integrate te Tiriti and te ao Māori into everything we do.
We’re also ensuring our governance will steer us well into the future.
We track a number of indicators of organisational health that link into all-of-government strategies around environmental sustainability, people, technology, property and procurement. These include a challenge we’ve set ourselves to reduce our carbon emissions by 43% by 2025 and 50% by 2030.
We link in with a number of wider government and community initiatives
- Te Arawhiti
- Māori Crown Relations Capability Framework.
- Te Puni Kōkiri
- Maihi Karauna, the Crown's strategy for Māori language revitalisation.
- Te Kawa Mataaho Public Service Commission
- Code of Conduct.
- Model Standards.
- Papa Pounamu programme for diversity and inclusion.
- Kia Toipoto Action Plan on closing gender, Māori, Pacific and ethnic pay gaps.
- Te Manatū Whakahiato Ora Ministry of Social Development
- Accessibility Charter.
- Aotearoa New Zealand
- Skills Pledge.
- Manatū Mō Te Taiao Ministry for the Environment
- Carbon Neutral Government Programme.
- Hīkina Whakatutuki Ministry of Business, Innovation and Employment
- Broader Outcomes.
- Government Property Group.
- e-invoice ready.
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A highly capable, motivated workforce for the future
We recognised that successfully transforming Inland Revenue's services meant investing in our people and changing our organisation design as much as implementing new systems and processes.
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Workforce profile
We're competing to recruit and keep people in a tight talent market. This was a factor in the increase in unplanned turnover between 2021 and 2022.
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Work experience, wellbeing, health and safety
We take a proactive approach that's about promoting wellbeing and understanding people's situations, work experiences and what they value about Inland Revenue.
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Te whatu i ngā kanoi o te Tiriti o Waitangi me te ao Māori i te Tari Taake
Across Inland Revenue, we're working to weave te Tiriti principles and Māori worldviews - te ao Māori - into everything we do.
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Governance has evolved to stay fit for purpose
Inland Revenue's governance system leads and guides us, helping us make sure we're doing the right things in the right way and at the right time.
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Progressing Government environmental policies
We're committed to minimising our environmental footprint by managing the impact of our day-to-day work. We have a plan to reduce our carbon emissions.
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Future-focused, cost-effective workplaces
We've continued to make changes in our workplaces to reflect our changing needs and support flexible ways of working.
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Robust, flexible technology environment
As part of our overall transformation, our technology has moved into an environment where we work with a number of partners that provide commercial off-the-shelf and cloud-based services.
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Managing for value
We committed to operating more efficiently as one of the investment objectives of our transformation programme.