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Can't log in to myIR

If you're having problems logging in to myIR, look at the suggestions below to help you access your account again. You don't need to call us. Firstly, check for any outage alerts on the blue banner at the top of the website.

Forgot your myIR user ID or password?

You can recover your user ID by entering your IRD number and by verifying your email address. You can reset your password by providing your myIR user ID.

Error entering your user ID or password

  • If you've been copying and pasting your password - try typing it in.
  • Your password is case-sensitive. Make sure you enter it in the correct case.
  • Check that you don't have an extra space character at the end of your user ID - your smartphone may have added one in.

Resetting your password

  • Make sure you've entered the IRD number without dashes.
  • Check you haven't entered a zero in front of the IRD number.
  • Confirm the password format is between 5 and 10 characters long and includes at least 3 letters and 2 numbers. The password may contain A-Z, a-z, 0-9 and any of the following characters #, +, -, _, @.

Logging in with a temporary password

  • Your temporary password is case sensitive. To avoid using the wrong password - copy and paste the temporary password we sent.
  • Your password format could be incorrect. Delete previously saved login details for our website.

Contact us if your password reset didn't work or you didn't receive your reset email.

Blank login screen

If you're trying to log in and don't receive an error message after you entered your user ID and password, close your browser and log in again. If this doesn't work, try clearing your browser history.

Bookmarking pages

Due to security reasons, if you use myIR regularly and want to save it as a favourite, you need to bookmark the main IR website and not the myIR login screen.

Webpage display issues

If the webpage display doesn't look right or you can't see the menu, change your resolution to 1024 x 768. Right click on your desktop and choose Properties then Settings.

Log in to or reset your RealMe

To log in to your RealMe account, you will need your username and password. If you have forgotten either of these, you will also need your email address.

Log in to or reset my RealMe

Important: myIR has a 10 character limit. If you use more than 10 characters in your RealMe password, you won’t be able to log in to myIR.