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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

Enterprises should have an open, honest and cooperative professional relationship with us based on mutual trust and transparency.

These are examples of open and honest communication.

  • A statement in the tax strategy or tax control framework, setting out how to communicate with us.
  • Established procedures and channels to deal with us in a professional and timely manner.
  • Responding to our information requests (formal and informal) in a timely manner, and providing full and complete responses.
  • Making accurate and timely voluntary disclosures if there is an error.
  • Seeking binding rulings or indicative views from us if there is uncertainty about a tax position.
  • Submitting on proposed tax policy changes that could affect the enterprise.

If you still have questions about building your tax control framework, you can contact us directly at [email protected]

Last updated: 04 Apr 2025
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