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Delays to response times: It's taking longer than usual to answer calls and myIR messages. You may be able to use self-service options in myIR or on our self-service line, 0800 257 777. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Cost of Living Payment The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Intermediaries can set up an instalment arrangement on behalf of clients to help pay tax owing.

Instalment arrangements in myIR

  • You must be linked to the client account
  • You'll find the option to set up an instalment arrangement under the “I want to…” menu in myIR

To request an instalment arrangement when your client will be arranging payment themselves, choose ‘other’ as the payment option.

As an intermediary you cannot submit direct debit payments on behalf of  your clients by using their bank accounts. The exception is if you have sole signing authority with the bank on the account.

We'll send you a web message confirming we've received and/or approved the instalment arrangement request.

Your client will receive an instalment arrangement letter along with the automatic payment form if they need one.


Last updated: 15 Jun 2021
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