Tax agent annual reviews and account manager service

We are making some changes to our work priorities. As a result, we are having to adapt the way we engage with tax agents and other intermediaries.

This year, our annual reviews for intermediaries will be on hold from September to December.

We will still ask for copies of Authorities to Act (A2A) that we need to check. Please note that requests for A2As may not come from an account manager.

When to contact your account manager

We would also like to remind you of the process for contacting your account manager.

• Only contact your account manager for tasks that are not available online using our website or myIR.
• Use the appropriate channel. For example, you can update a client’s account in myIR.
• Only contact your account manager if you have a question and it has not been answered, or if you have waited longer than the current processing timeframe.

More information is on our website.

Account management service facilitating issues