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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 3.30pm our offices will close and our online services will close at 4pm. All services will be available from 8am Tuesday 24 October. Find out more

  • As at 30 June 2021, automatic individual income tax assessments have refunded $455 million to New Zealanders. Of these refunds 90% went to customers earning $70,000 or less.
  • The new Resurgence Support Payment has paid $200 million to businesses impacted by COVID-19 alert-level increases in Auckland in February.
  • We let 11,000 Working for Families customers know they now qualified for the in-work tax credit and started paying them straight away.
  • Paid parental leave went online, with a new, simple application process.
  • We prevented $300 million in incorrect or fraudulent refunds from being paid out.
  • People made 695 voluntary disclosures about a property tax obligation, worth $43 million.
  • Customers set up approximately 140,000 arrangements to pay their tax in instalments covering $3.7 billion in debt.
  • We assessed $854 million in tax position differences this year.
  • We’ve paid out $1.72 billion in Small Business Cashflow Scheme loans to more than 106,000 businesses.
  • Our business transformation won at the NZCIO awards and 2020 IDC Asia/Pacific Digital Transformation Awards.
  • Legislation changes are making the child support scheme simpler and fairer.
  • We were awarded the Rainbow Tick for our progress in promoting diversity and inclusiveness.
  • We developed policy and helped pass legislation for the new top personal income tax rate and property tax changes.
  • We launched a policy for flexible working arrangements.
  • 95% of contributions from KiwiSaver members were passed to the scheme’s providers in 2 days.
  • We developed a body of research to inform our services for Māori and our commitment as a partner in the Māori-Crown relationship.
Last updated: 01 Nov 2021
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