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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 4pm our offices and online services will close. All services will be available from 8am Tuesday 24 October. Find out more

Working flexibly has been part of how we work for some time, although we remain a largely office-based organisation. We launched a new flexible working policy this year after engaging closely with our people, unions and senior leaders.

The policy is supported by guidelines for formal and informal flexible working arrangements and for specific practices such as working from home.

We also developed a range of tools to help people make informed decisions about arrangements that will work for them, their teams and Inland Revenue as a whole. Currently, 79% of our people are working from home in some recurring way. Of these, 97% (3,233 people) have informal arrangements.

The overall approach is in line with Flexible-Work-By-Default Guidance from Te Kawa Mataaho (Public Service Commission).

Flexible-Work-By-Default Guidance and Resources –

Last updated: 02 Nov 2021
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