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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Working flexibly has been part of how we work for some time, although we remain a largely office-based organisation. We launched a new flexible working policy this year after engaging closely with our people, unions and senior leaders.

The policy is supported by guidelines for formal and informal flexible working arrangements and for specific practices such as working from home.

We also developed a range of tools to help people make informed decisions about arrangements that will work for them, their teams and Inland Revenue as a whole. Currently, 79% of our people are working from home in some recurring way. Of these, 97% (3,233 people) have informal arrangements.

The overall approach is in line with Flexible-Work-By-Default Guidance from Te Kawa Mataaho (Public Service Commission).

Flexible-Work-By-Default Guidance and Resources –

Last updated: 02 Nov 2021
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