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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Inland Revenue values diversity of thought, beliefs, background and capabilities because it reflects the diverse communities that we serve. Understanding how our customers see the world, and the life events they’re experiencing, helps us to put them at the centre of our service design and delivery.

Inclusion is one of our culture anchors, to drive behaviours and decisions that value diverse perspectives and backgrounds.

We’re implementing a Diversity and Inclusion Strategy that is designed to:

  • break down barriers to inclusion, and celebrate, retain, develop and attract a truly diverse workforce that’s representative of the communities we serve
  • actively demonstrate our commitment to an inclusive culture through our leadership and holding ourselves accountable for progress
  • create a safer and more open working environment where all people feel able to grow and do their best work without fear of embarrassment or retaliation.

The Strategy includes work to understand and address gender and ethnicity pay gaps. At Inland Revenue, these gaps originated from a significant under-representation of women and different ethnic groups in management and higher-paying roles, and a higher representation in lower-paying roles.

You can read more detail about how we’re working to address these gaps.

Our people

Last updated: 02 Nov 2021
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