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Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Since 2016, we have been operating under workforce principles that helped us drive to become a smaller, more efficient organisation. We’ve continued to manage significant reductions in staff numbers while maximising opportunities for people and achieving the right capability for the future.

While anticipating there would be periods of higher turnover through our changes, we experienced a similar rate this year, 10.4% compared to 10.5% total turnover for 2019-20.

As with previous years, turnover for people in tax technical roles continued to be even lower, due to the specialised nature of these roles. It was 3.1% this year. As at 30 June 2021, Inland Revenue had approximately 825 tax technical staff, representing around 19.6% of our workforce.

Last updated: 02 Nov 2021
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