Our assets are grouped into 2 portfolios:
- Information, communications and technology.
The following measures apply to both owned and leased assets. Our asset performance measures are unaudited.
Facilities asset performance measures tell us how our property portfolio and facilities are performing against organisational goals and Government guidelines. We want to ensure we’re consistently achieving:
- building environments which are compliant with the Health and Safety at Work Act 2015 and the Building Act 2004
- Government property expectations and initiatives
- a cost-effective and safe vehicle fleet.
|Performance measures||How we measure it||
|96%||Our building environment is healthy, safe and secure for our people - legislative checks||Percentage of premises which are compliant with legislative requirements by their due date||100%||(D) 89%|
|Not achieved - Trial fire evacuations are one of these checks. As a result of COVID-19, building owners were not required to undertake these evacuations. In the last half of the year, we’ve worked proactively with landlords to complete the evacuations and are now up to date. All other checks have been completed except for those at Māwhera Greymouth, due to our office there remaining closed pending seismic strengthening work, and one overdue building warrant of fitness. We engage with landlords to encourage on-time compliance.|
|94%||Our building environment is healthy, safe and secure for our people - non-legislative checks||Percentage of premises which are compliant with non-legislative compliance requirements by their due date||100%||(D) 98%|
|Not achieved - The majority of checks were completed by their due dates, except some at Māwhera Greymouth due to our office there remaining closed pending seismic strengthening work.|
|69%||Our buildings are managed in a cost-effective manner||Percentage of metro buildings where the square-metre utilisation is no more than NZ Government Property Group guidelines||100%||(D) 80%|
|Not achieved - We measure the square metres per person based on the total leased space across our metro sites divided by the head count. The utilisation of our 2 Te Whanganui-a-Tara Wellington region sites (Asteron Centre and Whakatiki Upper Hutt) is over the guideline range. We’re planning property changes that will show results in 2022–23.|
|26%||Our fleet is operated in a cost-effective manner||Percentage utilisation of bookable vehicles||45%||(D) 16%|
|Not achieved - The COVID-19 lockdowns, particularly in Tāmaki Makaurau Auckland where we operate just over a third of our fleet vehicles, has impacted usage. We’re continuing to gauge future demand and review the size of the fleet. We removed 28 vehicles from our fleet in 2020–21. We’re also replacing our petrol-based vehicles with electric vehicles, in support of the Government’s target of carbon neutrality by 2025. A third of our fleet is now electric.|
|94%||Our vehicles are safe to drive - warrant of fitness and Inland Revenue safety checks||Percentage of bookable vehicles that have a warrant of fitness and have had safety checks completed every 2 months||100%||(M) 100%|
Information, communications and technology
Our information, communications and technology (ICT) performance measures are important, as they reflect how our internal and customer-facing operational systems are performing.
|Unaudited 2019-20 actual||Performance measures||How we measure it||
|99.7%||Availability of systems||Percentage of serviceable hours that systems are available to users||99.5%||(M) 99.9%|
|2.1||Functionality (outages for systems)||Average number of priority 1 outage incidents per month||less than 2.0||(M) 1.8|
|New measure||Functionality (fit for purpose)||Case study to demonstrate Inland Revenue’s ability to implement system changes in a more agile way||N/A||Achieved|
One of our case studies looks at the rapid development of an online, easy-to-use application and payment scheme for Resurgence Support Payments. This demonstrates the value of our agility and investment in transformation - technology is no longer a constraint on our being able to make changes quickly and cost-effectively.
|4.72||Supplier performance||Average monthly score for supplier reporting based on available data points||4.00||(M) 4.75|
|96.9%||Condition of systems||Average of various asset condition indicators for components of the applications services and ICT infrastructure||95%||(M) 96.7%|
|N/A||Utilisation of infrastructure - myIR (eServices)||Percentage of time eServices log-in and eServices transactions meet target response times of less than 5 seconds||95%||(M) 98.3%|
|N/A||Utilisation of infrastructure - Telecommunications||All-of-government service of telecommunications infrastructure (mobile, contact centre, connectivity) provided to Inland Revenue's requirements||less than 80%||(M) 66.0%|
|N/A||Utilisation of infrastructure - Workplace (Office 365)||Percentage of Inland Revenue’s utilisation of devices (mobile phones/laptops/ tablets) compared to the number of devices available||80%||(M) 80.7%|
|N/A||Utilisation of infrastructure - START (as-a-service compute)||All-of-government service of infrastructure provided to Inland Revenue's requirements||95%||(M) 100%|
|N/A||Utilisation of infrastructure - Ātea||Percentage of unique Ātea log-ins compared to the minimum licence number capacity||95%||(M) 100%|