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Planned system outage | Our online services (including myIR and submitting information using software providers) will be unavailable from 6pm Friday 14 to approximately 4pm Sunday 16 March while we complete some system upgrades. The outage will not affect any saved drafts or web requests in myIR, our website, general tools and calculators. We apologise for any inconvenience this causes.

Hamilton (Home Straight) public counter is temporarily closed | Our Hamilton Public Counter will be closed from Monday 3 March 2025 and re-opens on Monday 17 March 2025. For anything urgent, you can call our contact centre.

Personnel costs are recognised as an expense in the period to which they relate.

Obligations for contributions to the Inland Revenue Superannuation Scheme, State Sector Retirement Savings Scheme, KiwiSaver and Government Superannuation Fund are accounted for as defined contribution schemes. These obligations are expensed.

Personnel costs were $38.648 million lower than budget. The variance is primarily due to delays in recruiting in the tight labour market, a lower amount of transformation-related termination benefits as more staff were retained, more cost-effective training and development activities delivered in-house and online, and the reversal of retiring leave for employees who have left Inland Revenue as part of transformation.

Last updated: 22 Aug 2022
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