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We've put in significant work this year to help our people stay resilient as they managed COVID-19 in their home and work lives. We continued to follow the COVID-19 Protection Framework (traffic lights system) and the necessary controls and restrictions in place at all the settings. Some of our staff had to isolate at home during the Omicron waves but most could work—only 2% of our people were unable to work remotely due to illness or caring responsibilities.

We've regularly checked the 'pulse' of our people with surveys about their wellbeing and experience of doing their work. Approximately 70% of people shared their results with their leader (this was optional), which has provided a good springboard for conversations about wellbeing. Leaders are using the data to understand people's individual situations and provide support if it's needed.

We also ran workshops for our people in Tāmaki Makaurau Auckland and Waikato during the COVID-19 lockdowns, to provide them with tangible ways to look after their health and wellbeing.

In June 2022, we launched the Wellbeing Rhythm Programme, a learning and discussion tool covering all aspects of hauora (wellbeing). It joins our online programme, Hauora Hub, which aims to keep people motivated on their wellbeing. Hauora Hub had 9,401 log-ins this year.

How we felt during the year

As expected, the most significant driver of people's sense of wellbeing this year was COVID-19. In the Pulse surveys we ran this year, our people's ratings of their wellbeing remained steady, when compared back as far as April 2020. This indicates the innate resilience of the people who work at Inland Revenue.

What our people said in our June 2022 survey

  • 62% rated their wellbeing as 'good' or 'very good'. Compared to 53% in July 2021.
  • 11% rated their wellness negatively. Compared to 18% in July 2021.
  • 65% felt 'good' or 'very good' about the day-to-day work experience. Up from 57% in July 2021.
  • 9% rated their experience negatively. Compared to 14% in July 2021.
Last updated: 11 Sep 2022
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