This year, we continued to provide our customers with a range of COVID-19 support. We developed relief packages rapidly and set up online applications with built-in checks, which make it easy for customers to check their eligibility. More than 99.5% of applications were made online and customers have received payments in their accounts within days of applying.
We also continued to work with customers who were struggling, to help them keep on top of things. Many New Zealanders are dealing with the health, social and economic impacts of COVID-19. At the end of June 2022, just over 454,000 of our customers had told us they were directly affected by these impacts. We know that they're mainly small-to-medium-sized businesses with GST, employer or income tax obligations.