Transformation was delivered on time and under budget - we handed back more money this year as part of Budget 2022 and closed the programme as planned on 30 June 2022. In total, we handed back $458 million, which is nearly 32 percent of the new Crown funding that was approved for transformation.
Inland Revenue now works with more customers than ever before, processes data and transactions exponentially faster and we've automated millions of interactions that used to be processed manually. We're operating more efficiently and focused on getting better value from the funding we receive from the Government.
Most importantly we delivered changes that make a difference to the lives of all New Zealanders.
We have committed to tracking the benefits delivered from transformation until 30 June 2024.
Tracking the outcomes of the transformation programme