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Some services unavailable 16 - 17 November | myIR, gateway services and our self-service phone line will not be available from 3pm Saturday 16 November to 9am Sunday 17 November while we do planned system testing. This will not affect any tax entitlements or payments scheduled during this time.

  • For the March 2018 year, $450 million in income tax refunds was paid to people who applied. As at 30 June 2022, we’ve automatically refunded $602 million.
  • Child support payments get to carers 14 days faster.
  • We close paid-off student loan accounts overnight. It used to take 40 days or more.
  • Before transformation, 1.4 million people who were potentially eligible for a refund never applied. This year, refunds went to 1.8 million customers.
  • This year, we processed claims for donation tax credits worth $301 million. In 2018, $269 million in credits were processed.
  • 95% of KiwiSaver contributions transfer to scheme providers in 2 days. It used to take 20 to 23 days.
  • Every return that can generate a refund is checked automatically. We used to check only some returns as we were limited by available resources.
  • Small-to-medium enterprises are spending 5 fewer hours a year on tax.
  • We handed back $458 million to the Crown at the end of transformation.
  • We're on track to save $100 million in administration costs every year.
  • On average it costs $1.35 to process a return. It was $2.33 back in 2015-16.
Last updated: 13 Sep 2022
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