We use a framework of performance measures to help us achieve outcomes for New Zealand, contribute to Government priorities, improve outcomes for customers and deliver high-quality services. The measures included this year help assess our progress and results.
We review our performance measures each year. Performance measures are selected through consultation with subject matter experts, with consideration for measures that best demonstrate performance against our key functions and activities, the availability of data, and relevance to the result or outcome we are trying to achieve. Proposed changes are approved by our organisation’s Strategic and Investment Board—proposed changes to output measures are then approved by the Minister of Revenue. With the exception of policy advice measures and some externally mandated indicators within organisational health, we have discretion to select our measures and targets.
For comparability and consistency, we have maintained a core set of performance measures throughout the Performance Measurement Framework. This allows us to compare performance from prior years and to maintain visibility of critical performance areas over time. Information about any changes that have been made to output measures are provided in The Estimates of Appropriations for the Government of New Zealand for the Year Ending 30 June 2024 for Vote Revenue.
Inland Revenue sets annual targets for output and asset performance measures based on historical performance, with consideration of factors that may impact future performance and opportunities for improvement. Outcome measures are monitored for trend over time results across 5 years where possible.
The judgements that have the most significant impact on selection and measurement are disclosed below. There were no pervasive constraints on information that influenced our service performance information.