We review our performance measures and targets each year. We do this to make sure measures continue to be relevant, reflect the range of services we provide and changes in our operating environment and support the achievement of our outcomes.
We apply the standard PBE FRS 48 for Service Performance Reporting, with its principles-based requirements to ensure service performance information and reporting is appropriate and meaningful to users. Considerations include:
- maintaining consistency of reporting
- ensuring performance information is comparable, relevant, reliable, neutral, understandable and complete.
Changes to our services measures for 2023–24
The changes for 2023–24 tighten our suite of measures, ensuring we continue to focus on key performance areas. The changes include:
- introducing 2 new measures to ensure performance measures reflect our core activities (KiwiSaver processing timeliness and responding to customer correspondence)
- adjustments of targets for 3 measures
- removing measures that do not represent core high-volume activities or add value as a performance measure.
Full details on these changes can be found in The Estimates of Appropriations for the Government of New Zealand for the Year Ending 30 June 2024 for Vote Revenue on the Treasury’s website: