Key results

Making tax simple

94.5% (target met) of the tax paid ($110.5b) by customers was on time and in full.

• 2024: 94.0%
• 2023: 94.3%

99.3% (performance saw minimal change) of income tax, GST and employment information returns were filed digitally.

• 2024: 99.2%
• 2023: 99.0%

85% (performance improved) of customers who received an automatically calculated income tax assessment had nothing further to do (provisional result).

• 2024: 82%
• 2023: 83%

It cost IR 46 cents (performance saw minimal change) to collect $100 in tax.

• 2024: 45 cents
• 2023: 43 cents
• 2015: 80 cents (pre-business transformation)

Certain and speedy payments

68% of Working for Families customers who got regular payments during the year were paid within 20% of what they should have received (provisional result).

• 2024: 63%
• 2023: 64%
• 2022: 64%
• 2021: 66%

99.1% (target met) of KiwiSaver contributions were passed on to scheme providers within 3 working days.

• 2024: 99.4%
• Target: 98%

76% (target met) of child support customers paid on time and in full.

• 2024: 73%
• 2023: 71%
• Target: 70%

Everybody pays their fair share

We collected $4.3 billion (target met) in overdue tax debt.

• 2024: $4.03 billion
• 2023: $2.9 billion

Through our compliance interventions, we identified $1.45 billion (target met) in revenue and recovered or disallowed expenditure.

• 2024: $975 million
• 2023: $973 million

We collected $243 million (target met) in student loan repayments from overseas-based borrowers.

• 2024: $173 million
• 2023: $156 million