Our organisational structure

Makes tax compliance simpler by giving advice and support to individuals, families, tax agents and micro-business customers, including not-for-profit organisations.

Takes a ‘Right from the Start’ approach to assist our customers to get their interactions right, intervene early when they’re getting it wrong and takes action when people choose not to do the right thing. This helps ensure everyone pays and receives the right entitlements.

Provides certainty and accuracy around complex and global tax compliance arrangements for small-to-medium-sized enterprises and significant enterprises.

Connects with a range of business and delivery partners, representative bodies, government and international agencies to deliver joined-up services and reduce costs to customers and government.

Also uses a ‘Right from the Start’ approach, including providing assurance to customers on significant tax issues and large-scale transactions.

Assists our customers to get their interactions right, intervenes early when they’re getting it wrong and takes action when businesses choose not to do the right thing.

Provides tax technical and legal services to Inland Revenue

Helps us keep customers at the heart of everything we do.

Uses data and insights to help understand and influence customer behaviour.

Ensures transformation is implemented successfully, including delivery of solutions, services, and benefit enablers, managing costs within the approved funding, and meeting committed timeframes.

Manages robust change processes to ensure stakeholders’ needs are met and supports stakeholders to adopt new systems and processes.

Develops our strategic direction and provides advice and guidance to ensure we achieve the outcomes intended.

Integrates our planning, prioritisation, performance reporting, and investment management activity.