We are organised around our customers. Our people work collaboratively across business groups, sharing information, combining skills and knowledge, to implement government priorities and improve outcomes for customers. The table below provides a summary of each of our business groups.
| Customer and Compliance Services - Individuals |
Makes tax compliance simpler by giving advice and support to individuals, families, tax agents and micro-business customers, including not-for-profit organisations. Takes a ‘Right from the Start’ approach to assist our customers to get their interactions right, intervene early when they’re getting it wrong and takes action when people choose not to do the right thing. This helps ensure everyone pays and receives the right entitlements. |
|---|---|
| Customer and Compliance Services - Business |
Provides certainty and accuracy around complex and global tax compliance arrangements for small-to-medium-sized enterprises and significant enterprises. Connects with a range of business and delivery partners, representative bodies, government and international agencies to deliver joined-up services and reduce costs to customers and government. Also uses a ‘Right from the Start’ approach, including providing assurance to customers on significant tax issues and large-scale transactions. Assists our customers to get their interactions right, intervenes early when they’re getting it wrong and takes action when businesses choose not to do the right thing. Provides tax technical and legal services to Inland Revenue |
| Information and Intelligence Services |
Helps us keep customers at the heart of everything we do. Uses data and insights to help understand and influence customer behaviour. |
| Tax Counsel Office | Provides technical advice about the interpretation and application of tax law for us and our customers. |
| Policy and Regulatory Stewardship | Provides policy advice to the Government, represents New Zealand overseas on tax policy-related issues, negotiates and maintains New Zealand’s network of tax treaties with other countries, and drafts most tax legislation and supports the passage of proposed changes through Parliament. Leads our approach to regulatory stewardship. |
| Transformation |
Ensures transformation is implemented successfully, including delivery of solutions, services, and benefit enablers, managing costs within the approved funding, and meeting committed timeframes. Manages robust change processes to ensure stakeholders’ needs are met and supports stakeholders to adopt new systems and processes. |
| Enterprise Services | Supports our people to operate efficiently, effectively, and safely, by providing seamless, integrated, end-to-end services. |
| Enterprise Design and Integrity |
Develops our strategic direction and provides advice and guidance to ensure we achieve the outcomes intended. Integrates our planning, prioritisation, performance reporting, and investment management activity. |