How we will achieve our objectives

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Our strategy Our strategy is to make it easy for our customers to deal with us and to pay and receive the right amounts, whatever their circumstances. It has six interconnected strands.
Making it easier for people to get things right and harder to get wrong We will continue to focus on helping customers most in need of our assistance to get the payments they are entitled to and to meet their payment obligations. We will continue to be empathetic to and supportive of customers who are struggling, to help them do the right thing.
Delivering Māhutonga - our approach to Te Tiriti o Waitangi and working with Māori We are committed to meeting our Tiriti o Waitangi obligations as a government agency and partner in the Māori Crown relationship.
Enhancing the capabilities and technical skills of our people To deliver the best services for our customers, we will continue to invest in our people by building their knowledge and capability in areas such as policy agility, tax technical expertise, and digital skills.
Monitoring and responding to changes in our environment Across all of our work, we regularly assess how our environment is changing to identify trends, risks, and opportunities.
Managing our organisation effectively It is essential that we continue to be a trusted, effective, and efficient government agency. We will continue to ensure our organisation and governance structure is fit for purpose and that any risks to our business are managed.

Pēhea ai te whakatutuki i ā mātou whāinga How we will achieve our objectives