Transformation set out to help New Zealanders by reducing effort for customers, improving compliance, making policy changes faster and more cost effectively, improving the resilience of our systems, and making us more efficient.
The modern, digital, revenue system envisaged by transformation is now largely in place. Customers have moved to digital channels, many transactions are processed in near real-time, and policies and processes have been simplified. This has meant better experiences for customers and new ways of doing things for Inland Revenue. Transformation has been far more than an upgrade of technology.
The final release of the programme will move child support to new systems and processes and upgrade our online services. We will then decommission all our old systems and processes. The programme will be complete by 30 June 2022.