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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

If you're a non-parent carer, use this form if you want to stop getting child support payments from 1 of the liable parents. This is often called waiving payments.

Before you start

You'll need:

  • the name of the liable parent the waiver applies to
  • to list which child or children this applies to
  • the date you want the waiver to start
  • to check your contact details are up to date in myIR.

In myIR, select 'More...' from the Child support - receiving carer account panel

Select 'Apply for a payment waiver'

Complete the details and submit

Log in to myIR

What happens next

We'll waive the payments from the liable parent named in the form, starting from the date you request.

My responsibilities

If you want to restart payments for the same parent, use the request ‘Cancel a payment waiver’.

If you want to stop getting your child support from both parents, you need to cancel your child support entirely.

Cancel a payment waiver

Cancel your child support

If you're getting the sole parent rate of benefit or Unsupported Child's Benefit, you cannot cancel child support.

You can tell us in writing or by calling us.

If you write to us, check you've included your correct information and any documents we need. Sign the letter and send your documents to us at:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

Child support - contact us


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Last updated: 28 Oct 2020
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