We can only pass on child support if we receive it from the liable parent. We will try to collect unpaid child support payments for you. If we cannot find out where the liable parent works or lives, we may ask for more information.
If you’re a receiving carer owed child support and you have information that may help us to collect your overdue child support, you can contact us.
Child support - contact us
If the liable parent who owes you child support has moved overseas, we need to know. If they're living in Australia, we may be able to ask Services Australia to collect the outstanding payments on our behalf. If they live in New Zealand, there are several actions we can take to collect from liable parents with child support debt.
If you receive too much child support
If your child support details change, you may receive too much child support. It's important you tell us as soon as possible about any changes to avoid an overpayment.
Overpaid child support normally needs to be repaid to us. We recognise that this could cause difficulties and we’ll work with you to be sure any repayments are at an amount you can afford. If you're still entitled to receive ongoing payments, we'll usually arrange with you to reduce those payments by an agreed amount until we collect the overpayment.
In some circumstances, we may be able to write off the overpayment. Contact us to discuss your situation.
Keeping your child support up to date
If you receive child support, you must:
- keep your contact details with us up to date
- tell us about any changes to your income or care arrangements as soon as you can.