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Service changes and updates IR offices, myIR and phone lines (SPK2IR) are unavailable until the morning of Thursday 28 October for planned system maintenance. Find out more

Resurgence Support Payment (RSP) You will not be able to apply for the RSP in myIR until the morning of Thursday 28 October. Businesses affected by the alert level increase that started on 17 August can apply in myIR from 28 October. Applications for a 4th payment round are planned to open on 29 October. Find out more

Resurgence Support Payment (RSP) The government has announced an increase to the amount and frequency of the RSP from 12 November. Find out more

We can only pass on child support if we receive it from the liable parent. We will try to collect unpaid child support payments for you. If we cannot find out where the liable parent works or lives, we may ask for more information.

If you’re a receiving carer owed child support and you have information that may help us to collect your overdue child support, you can contact us.

Child support - contact us

If the liable parent who owes you child support has moved overseas, we need to know.

If they're living in Australia, we may be able to ask Services Australia to collect the outstanding payments on our behalf. If the liable parent lives in a country that has joined the 2007 Child Support Convention, we may ask that country to collect payments on our behalf.

If they live in New Zealand, there are several actions we can take to collect from liable parents with child support debt. 

Liable parents with child support debt

If you receive too much child support

If your child support details change, you may receive too much child support. It's important you tell us as soon as possible about any changes to avoid an overpayment.

Overpaid child support normally needs to be repaid to us. We recognise that this could cause difficulties and we’ll work with you to be sure any repayments are at an amount you can afford. If you're still entitled to receive ongoing payments, we'll usually arrange with you to reduce those payments by an agreed amount until we collect the overpayment.

In some circumstances, we may be able to write off the overpayment. Contact us to discuss your situation.

Keeping your child support up to date

If you receive child support, you must:

  • keep your contact details with us up to date
  • tell us about any changes to your income or care arrangements as soon as you can.

Update my child support details

Child support - contact us

Last updated: 25 Feb 2021
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