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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

You can apply for a child support review, also called an administrative review, when you think the amount we have worked out in our formula assessment does not take your special circumstances into account.

You can apply under one or more of the 11 grounds for a review, which cover things like having another child or person in your care, unexpected costs or inability to earn income.

Either the liable parent or the receiving carer can apply for a review. The other parent or non-parent carer involved in the child support assessment will have the option to respond  with their point of view.  

Child support reviews are free and managed by us. We aim to finish reviews within 10 weeks of receiving your application. We do this so you and the other people involved have time to see and respond to the information provided.

Grounds for child support reviews

How reviews work

If we accept the application, we’ll arrange for a hearing. You can choose if you will attend the hearing or not. Hearings take around 30 minutes and are:

  •  informal compared to court hearings
  • can be held separately with each party
  • for clarifying information.

Hearings are carried out by a review officer who is contracted to us. Review officers do not make a decision at the hearing, but afterwards.

Contrary decisions

If a review officer finds there are other circumstances that should be taken into account, they may make a decision that has the opposite effect of what you were hoping for.

For example, if you’re a liable parent and it costs you extra to cover your dependent child’s special needs, you could apply for these extra costs to be taken into account when your child support payments are worked out. But if the review officer sees that you’ve also recently had a large pay rise, you may find your child support payments go up overall.

When you’re thinking about applying for a review under 1 ground, keep in mind that the review officer may also consider other grounds.


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Last updated: 30 Apr 2021
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