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Delays to response times: It is taking longer than usual for us to answer calls and myIR messages. This is because of the demand for COVID-19 business support, and the impact COVID-19 is having on our teams. We appreciate your patience and will respond as soon as we can. If possible, please contact us through your myIR account. Log in to myIR

COVID-19 Support Payment (CSP): Applications for the CSP are now closed. Due to the large number of applications for the CSP, there may be a delay in approving some applications. Find out more about the CSP

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

Use this form to send a response to a child support review.

Liable parents and receiving carers can use this form to give information for the hearing.

We may request a response through myIR. If we do this, you will receive an alert that you can respond to, and you will not need to follow the process on this page.

Before you start

You'll need your:

  • IRD number
  • current address
  • contact details.

For the future hearing, decide whether you want to:

  • attend
  • bring a support person
  • have a representative in your place.

Download and fill in the form

Send us the form in myIR

Send us your completed form as a message in myIR.

Make sure you let us know the message is for child support. Attach your completed IR471 form and any supporting documents to the message.

You do not need to sign the form when sending it to us in myIR.

How to send a message in myIR

Log in to myIR

What happens next

Everyone in the review will have access to the information you give in your response. If you choose to take part in the hearing, we'll:

  • give you the information provided by the applicant
  • organise a hearing with you that matches your choices in your response.

My responsibilities

If you want to take part in the review hearing, we must get your response within 14 days of the date either:

  • the copy of the application was forwarded to you
  • notification of the application was sent.

A hearing takes around 30 minutes and is:

  • informal compared to court hearings
  • held separately with each person in the review
  • for clarifying information.

Hearings are carried out by a review officer who is contracted by us. You can choose whether you take part in the review or not. Taking part allows the review officer to consider your side of the story, as well as the applicant's.

The review officer makes a decision after the hearings with each person involved, usually within 3 weeks. We'll send a copy of their decision, including their reasons for making it, to everyone in the review.

The information you give must be relevant to the review. You should only provide information you're comfortable with giving to the other people in the review.

Check you've included your correct information and any documents we need. Sign the form and send your documents to us at:

Child Support
PO Box 39010
Wellington Mail Centre
Lower Hutt 5045

Child support - contact us


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Last updated: 30 Apr 2021
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