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End-of-year arrangements Our offices and phone lines will close down over the holiday season, but our website, self-service 0800 number and myIR will remain available. Find out more

We've upgraded our voice system You may notice some changes the next time you call us. Find out more

Gateway and file upload services

The gateway services are generally available 24 hours a day, 7 days a week, other than approved scheduled changes. These can usually be accommodated without taking down the system.

If maintenance is needed, it will take place weekly on a Sunday between 12am and 4am.

Gateway and file upload services catalogue

If there's an unscheduled outage, we'll contact digital service providers using the service. 

Service providers who have deployed integrations with our production environment for gateway services can monitor the services' status within the developer portal, along with metrics of their service activity.

If you find a service is not working correctly, you can email [email protected]

Test environment

If you want access to our test environment, email [email protected] to check the testing times available. Contact us as soon as you start any development that will need testing.

If a service is not working correctly

If you find a service is not working correctly, you can email us and we'll respond within 5 working days, depending on the complexity of the issue.

Email [email protected] with:

  • your name and contact phone number
  • a description of the problem and/or symptoms
  • screenshots of what you see
  • any other supporting information, for example error messages or response scripts.

Maintenance schedule

Download a maintenance schedule showing the availability of our gateway and myIR file upload services.

Last updated: 28 Apr 2021
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