The gateway services are generally available 24 hours a day, 7 days a week, other than approved scheduled changes. We can usually accommodate scheduled changes without interrupting our services.
If we need to maintain our services, we'll do so on a Sunday between 12am and 4am.
If there's an unscheduled outage, we'll contact digital service providers using the gateway customer support portal.
If you're a service provider who has used integrations with our production environment for gateway services, you can monitor the service's status in the developer portal. This is where you can also monitor the metrics of your service activity.
If a service is not working correctly, you can raise a support case in the gateway customer support portal.
Last updated:
20 May 2024