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Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

Te whiwhi i taku pūtea KiwiSaver mō te mate taumaha Getting my KiwiSaver savings for serious illness

Follow this process if you've been a KiwiSaver member for less than 2 months. If you've been a member for longer, contact your KiwiSaver provider.

Before you start

You will need to provide a doctor's declaration of serious illness, signed by the doctor.

There is a declaration on page 3 of the Application for withdrawal of initial KiwiSaver contribution – KS5.

Send us the form in myIR

Save the form and attach it to a message in myIR along with any supporting documents.

How to send a message in myIR

Log in to myIR

If you do not have myIR, you can print off the form. Send it with any supporting documents to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045

What happens next

We'll review your application and let you know the outcome.

If we approve it, we’ll send you a confirmation letter and make a refund to your bank account.

If we do not approve your application, we'll send a letter telling you why.

We may contact you if we need more information.

My responsibilities

If you want to stop making contributions to KiwiSaver, you must also apply for a savings suspension.

You can apply for a savings suspension within the first 12 months if you’re experiencing, or likely to experience, financial hardship.

Taking a savings break

Last updated: 28 Apr 2021
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