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Delays to response times: It is taking longer than usual to answer calls and myIR messages, and to process some COVID-19 Support Payment applications. This is because of the impact of COVID-19. If possible, please contact us through your myIR account. Log in to myIR

Budget 2022: The Government has announced Budget 2022, which includes changes to child support payments. Find out more on our Tax Policy website

Budget 2022: The Government has announced a Cost of Living Payment, which will be paid from 1 August 2022. You do not need to apply for this payment. If you are eligible, we’ll pay it into your bank account. Find out more

You can request a payment or credit transfer in myIR by using the 'Financial transfers' service in the 'Intermediary centre'. Some returns filed in myIR or the Returns Gateway service will allow you to request a credit transfer at the time of filing.

To request a transfer using ‘Financial transfers’ in myIR, you must be linked to the client and have full account access account permissions to the client list for the current location of the credit. However, you do not need to be linked to the recipient of the transfer. Restricted users are not able to use this service.

Tax agents linked to themselves are not treated as a client. This means you cannot perform tax agent specific functions, such as transfers, on your own IRD number. This also prevents agency employees accessing your personal information.

When requesting a credit transfer as part of 'File return' in myIR you also need to have full account access account permission – but if you are using the income tax return service, you can still initiate the credit transfer if you only have file.

Requesting a transfer does not mean we’ll move the credit as requested. When there are higher priority periods or accounts which the credit should go to, the credit will instead follow our automated offset rules, for example if there is a debt in another period.

It is important to tick the ‘Associated person’ check box where applicable when requesting a credit transfer, even if the transfer destination is the same customer. This will ensure the correct effective date is applied.

There are a few other instances where the transfer will not be processed. If this occurs, 1 of the following error messages will be displayed.

Error: No credits available to transfer

This error may display if:

  • there is no assessment in a period, so the credit is locked
  • there is a credit lock, or account halt, on the period
  • the credit arose from a write-off or remission
  • there is a refund created earlier that day which is pending release.

Error: Client not available for this service

This error may display if:

  • the transfer is being requested from your own IRD number
  • you're not linked to the client
  • you're linked, but do not have full account access to the client list where the account is linked
  • the client or the client’s account is:
    • ceased or deceased
    • under investigation or special audit
    • a corporate customer
    • insolvent by way of bankruptcy, liquidation, voluntary administration, or has been struck off.

Where applicable, the same restrictions and error messages will apply to the destination period.

If a destination client is not available to be transferred to, we will continue to process and release a refund from the source client.

If you need help with a credit transfer

If you need help with a credit transfer or you're not able to request a transfer using these methods, send us a message in myIR.

Transfer security

All transfers requested electronically are traceable and are recorded on the 'Agency activity' report (for owner, administrator and restricted administrator logons).

Owners of myIR logons can view all submissions sent by their staff by going to:

  1. Manage my profile
  2. I want to...
  3. Manage additional logons
  4. Choose a logon
  5. Activity.
Last updated: 28 Apr 2021
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