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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

If you're overseas and you pay within 30 days of getting your student loan statement, we will cancel any interest charged in those 30 days, so you can be confident that you’ve paid your loan balance in full.

If you're overseas-based, return to New Zealand and pay off your student loan before it becomes interest free, you may be entitled to an interest refund from the date you arrived. Once you've been back in New Zealand for 6 months (183 days), please send us a secure email in myIR to request this refund.

Once the loan is paid off, we will confirm to you that student loan repayments are no longer required.

Any overpayments of your loan will be either repaid to you or the overpayment settings you’ve set in your myIR account applied. If you're close to paying off your loan, make sure your bank account details are up to date in myIR.

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Use our student loan repayment calculator if you want to see how long it will take to pay off your loan.

Student loan repayment calculator

Last updated: 23 Feb 2022
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