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Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

You can take a break from repaying your student loan for up to 12 months while you travel overseas. You need to let us know if you want a temporary repayment suspension either:

  • before you go overseas
  • within 6 months of leaving.

During your temporary repayment suspension, interest is added to your student loan but you do not need to make repayments.

You need to give us an alternate contact person

When you apply for a temporary repayment suspension you need to give us an alternate contact person for you. This is in case we need to get hold of you but have not been able to. We'll need their name and contact details. They must live in New Zealand and be 18 or older.

How to apply

You can apply for a temporary repayment suspension in myIR or by calling us.

Go to your student loan account in myIR and select 'More'. In the 'Travelling overseas' section select 'Apply for a repayment suspension'.

Log in to myIR

Student loans - contact us

Last updated: 18 Jun 2021
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