Skip to main content

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Cost of Living Payment Eligible customers will have the payment automatically paid into their bank accounts by the end of the day 3 October 2022. The payments will be staggered and Credit Union customers may not receive their payment until 4 October 2022. Cost-of-Living-Payment

What you should contact us about

Contact us if you have any questions about your ongoing student loan details, such as:

  • your student loan balance
  • your repayment obligations
  • your current student loan status
  • special deduction rates
  • repayment deduction exemptions
  • significant over-deductions
  • interest or late-payment interest
  • financial hardship relief
  • repayment holidays
  • your original contract (for loans taken out up to 31 December 1999)
  • loans taken our in your name when you did not study (for loans taken out up to 31 December 1999).

If we cannot fix the problem you may need to raise a dispute or complaint.

It can take 5 working days for payments to be processed so these may not show up immediately in your student loan account.

Student loans - contact us 

What you should contact StudyLink about

Contact StudyLink If you have any questions about your student loan (that you took out from 1 January 2000 onwards), such as:

  • your original contract
  • the student loan establishment fee
  • the amount you took out for your study, including living costs
  • repaying your loan if your course was cancelled or you pulled out from the course
  • loans taken out in your name when you did not study.

Contact us - StudyLink

Last updated: 18 Jun 2021
Jump back to the top of the page