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Planned myIR outage We’re carrying out maintenance work on myIR over the weekend, and there may be an outage or disruption of service between midnight and 4am Sunday morning.

Budget 2024 | The Government has confirmed changes and provided more information on FamilyBoost. Find out more: FamilyBoost

Budget 2024 | The Government has confirmed changes to personal income tax, the independent earner tax credit, in-work tax credit, and the minimum family tax credit. Find out more: Personal income tax threshold changes

What you should contact us about

Contact us if you have any questions about your ongoing student loan details, such as:

  • your student loan balance
  • your repayment obligations
  • your current student loan status
  • special deduction rates
  • repayment deduction exemptions
  • significant over-deductions
  • interest or late-payment interest
  • financial hardship relief
  • repayment holidays
  • your original contract (for loans taken out up to 31 December 1999)
  • loans taken our in your name when you did not study (for loans taken out up to 31 December 1999).

If we cannot fix the problem you may need to raise a dispute or complaint.

It can take 5 working days for payments to be processed so these may not show up immediately in your student loan account.

Student loans - contact us 

What you should contact StudyLink about

Contact StudyLink If you have any questions about your student loan (that you took out from 1 January 2000 onwards), such as:

  • your original contract
  • the student loan establishment fee
  • the amount you took out for your study, including living costs
  • repaying your loan if your course was cancelled or you pulled out from the course
  • loans taken out in your name when you did not study.

Contact us - StudyLink

Last updated: 18 Jun 2021
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