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Budget 2024: The Government has announced FamilyBoost, a proposed new childcare payment to help eligible families with the rising costs of Early Childhood Education (ECE). Find out more:

Important Update

We are approaching the annual Individual income tax assessment (IITA) and return filing seasons which is a very busy time for us.  

To help manage the high demand from our customers, we are moving more of our people into answering the phones and responding to web messages. This means some of the ways we work will change. Our account managers may not always be available to answer queries as quickly as usual, and events such as annual visits may be postponed during this period.  

We encourage you to continue to self-manage by sending web messages in myIR. 

Our account managers are still available to assist with exceptional issues. For more information see the following page.  

Account management service facilitating issues

Read about current processing times for specific queries on our website.

Current processing times

Last updated: 08 May 2024
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