We are continuing to focus on collecting overdue debt and returns, particularly GST and employer (EMP) debt.
Targeted campaign
The targeted campaign is aimed at customers with debt, who have already been through our full billing cycle but have not yet responded. As part of our initiative, we'll be reaching out to them again.
Our approach
There will be 3 steps to our approach.
- We will begin by contacting the customer directly to resolve the debt and any overdue returns, either through full payment or by setting up an instalment arrangement.
- If there is no response, we will leave a message and ask the customer to return our call.
- If the customer does not respond, we will make 1 final attempt to contact them.
If these attempts do not lead to a positive outcome, we may take any of the following actions.
- A visit to the customers to speak to them about their debt.
- A bank deduction.
- Other enforcement actions which may include bankruptcy or liquidation consideration.
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More information is on our website.
I'm struggling to file and pay my tax
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Standard practice statement SPS 21/01 - Deduction notices (Tax technical)
Standard practice statement SPS 18/04 - Options for relief from tax debt (Tax technical)