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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

Set up a plan to pay off your debt if you cannot afford to pay it in full. This can be for amounts that are due now or will be due later.

If you're going to pay using direct debit, you'll need to set up a direct debit agreement before applying to pay using instalments.

Set up a direct debit agreement with us


Before you start

You'll need to know:

  • how much you can afford to pay towards reducing your debt
  • whether you'll be paying by direct debit or another payment method
  • when you want your instalment payments to start.

Apply for an instalment arrangement in myIR

From the homepage in myIR, apply to pay using instalments by selecting:

  • 'Request an instalment arrangement' under the 'I want to ...' column.

Read about the service and payment methods. If you'll be using direct debit and have not set up an agreement yet, you'll be given an option to set it up.

Select if you can or cannot pay the minimum amount

You'll be able to see the total amount owing and a list of the due amounts for each tax type.

Select whether you can or cannot pay the weekly amount shown under 'Minimum payment amount'. You'll be able to pay fortnightly or monthly if you choose, but make sure those amounts work out to match this figure on a weekly basis.

  • If you cannot, we'll ask you to confirm your contact details and we'll give you a call to discuss your options.
  • If you're able to pay the minimum amount, continue with the application.

Choose a payment method

Select whether you'll be paying your instalments using either:

  • direct debit
  • credit or debit card
  • internet banking
  • future Working for Families payments - select 'WfFTC Entitlements'.

Enter your details that match the payment method you're using.

Set and view your instalment schedule

For your instalment details, choose:

  • a frequency, that is, how often you want to make the payments
  • an amount, such as the minimum payment or a higher amount
  • the first instalment date. The dates you can choose will depend on how you're making your payments, for example direct debit or manually.

Once completed, you'll be able to click 'Forecast' and see your planned instalment schedule.

Review and submit your application

Make sure all your payment and schedule details are correct. If so, click 'Submit'.

Log in to myIR

You can also reach out to us by:

  • sending us a message in myIR
  • calling us.

Debt and refunds - contact us

What happens next

We'll contact you in myIR or by phone to either:

  • let you know our decision
  • ask for more information
  • discuss your options.

We charge interest on overdue amounts. This interest is included as part of your instalment amounts.

My responsibilities

If you have child support debt, you'll need to sort this out by sending us a message in myIR or calling us.

Sorting out child support debt


You'll also need to be clear about all of your options if you have either:

  • a student loan
  • Working for Families overpayments.

Hardship and defaulting on my student loan

Paying back Working for Families overpayments

Last updated: 03 Mar 2021
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