This page is about what you agree to when you sign up to myIR and other digital services. There is another section for help logging into and using myIR.
By choosing to register for myIR, you're agreeing to receive digital communications from us once your registration has been activated. This means we'll no longer send you paper statements, notices and some types of correspondence. Some communications will be emailed to you directly. For example, you may receive emails:
- with your myIR user ID/web logon, temporary password or link to reset your password (when you request these)
- about products and services
- about legislative changes or
- containing information about your tax or social policy affairs.
We may also send you electronic messages, for example:
- to let you know when statements, notices and other correspondence are available in your myIR account
- reminders to file returns and make payments.
We intend to replace most paper correspondence with digital communications over time.
We take all reasonable steps to make sure we send text messages and emails to the right address.We cannot be held responsible for the non-delivery of emails or text messages due to circumstances outside of our control. This could be when we have incorrect or out of date contact details.
An email does not identify an information system under section 214(a) of the Contract and Commercial Law Act 2017, unless the email clearly says it does.
myIR for individuals
You can register for a myIR account online.
Your responsibilities as a registered owner of a myIR account are outlined in the 'Your myIR responsibilities' section.
myIR for organisations
People with authority to represent an organisation (such as a director, trustee, or business owner) can register as the account owner for myIR secure online services.
Your responsibilities as a registered owner of a myIR account are outlined in the 'Your myIR responsibilities' section.
If both you and your organisation have myIR accounts, you can request access to your organisation's accounts using your own web logon. You can do this in your myIR account under 'Settings' then 'Get access to another party'.
Your myIR responsibilities
You have the following responsibilities as a registered account owner, administrator or user of myIR, whether as an individual or for an organisation:
- You are responsible for keeping your email address secure.
- You must keep your myIR contact details up to date.
- You must keep your password secure. Never share your password with anyone else, including our staff.
- You must keep your contact details up to date.
- You must keep your myIR account active. If we consider your web logon has become inactive we may cancel your myIR account. If this happens and you want to continue using myIR, you will need to re-register, or have new access delegated to you.
If you think someone knows your web logon and password, you must immediately do one of the following:
- change your password
- cancel your myIR account
- call us.
Each time you use a myIR service as a registered user, you confirm that you have permission to act for that person or organisation. This is the case whether you are an individual, an account owner, administrator or user, or if you are acting on behalf of another person or organisation.
Giving other people access to your myIR accounts
You may want to give other people access to your myIR accounts. For example, you can give a person access to your GST account to file returns. Organisations can have more than one account owner (such as directors, trustees, and business owners).
Any person you give myIR access to will have responsibilities as a registered user of a myIR account. These are outlined in the 'Your myIR responsibilities' section.
The responsibilities of organisations and individuals in business using myIR as account owners, administrators and users are set out in the 'Responsibilities where access to myIR has been given to others' section.
Responsibilities where access to myIR has been given to others
Organisations and individuals who use myIR through account owners, administrators and users:
- represent to us that such account owners, administrators and users have the authority to represent the organisation or individual in relation to myIR
- accept responsibility for the use of myIR by account owners, administrators, and users
- must cancel the web logon or access for any person they no longer want to have access to the myIR account.
3rd-party service providers (who are not account owners, administrators or users)
Organisations or individuals who use their myIR account through a 3rd-party service provider accept that:
- the services provided by the 3rd-party service provider are subject to their terms and conditions and privacy policy
- the 3rd-party service provider may have access to your organisation or individual tax information populated on and communicated to your myIR account through the 3rd-party service provider's service, and
- the 3rd-party service provider can submit information on your behalf, including updated contact information such as email or phone contact details.
Customers using digital service providers
Digital service providers (DSPs) offer software that connects securely with our online services.
Customers and intermediaries can use DSP software to access information, file returns, and manage their obligations digitally. Intermediaries, such as tax agents and payroll providers, often use DSP software to act on behalf of their clients when they have the authority and permission to do so.
Examples of digital services include:
- Accounting software: Allows customers or intermediaries to manage financial records, prepare returns, and exchange information with us through the software.
- Payroll providers and bureaus: Allow employers to file returns themselves or have an intermediary file on their behalf.
Customers and intermediaries choose whether to give a DSP permission to exchange information with us for the accounts they can access.
Once permission has been granted, customers and intermediaries can use their DSP software to file returns, send information to us, receive information from us, and manage their obligations digitally.
Permission to exchange information
When permission is granted to a DSP, it:
- lasts for 5 years, unless it is removed or needs to be renewed sooner
- can be removed at any time in myIR
- does not authorise the DSP to act on your behalf with us.
Responsibilities when using a digital service provider
If you use a DSP, you are responsible for:
- making sure information for the accounts you can access is accurate and complete
- making sure the permission granted to a DSP is appropriate and used only for its intended purpose
- reviewing submissions to make sure they reflect your circumstances and meet your tax obligations.
Accessing myIR through the RealMe service
If you have a RealMe account, you may use your RealMe login to access any of your myIR accounts, personal or otherwise. You may not delegate your access to RealMe and may only link your RealMe login to a myIR web logon created under your name. Your RealMe account can only be linked to one myIR web logon at a time.
If you have delegated someone access to a myIR account and they have linked the web logon that is created to their RealMe account, you will need to suspend or cancel that web logon if you no longer want that person to have access.
Your use of the RealMe service is subject to RealMe's terms and conditions and privacy policy. If we provide you with RealMe helpdesk services, we may have access to the email address or mobile phone number you gave to RealMe. We will only use that information to provide you with RealMe helpdesk services.