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This section applies to services and forms on, or accessed through, websites owned and operated by us. These conditions are not for those on our social media channels. Our online services include:

  • forms
  • myIR
  • developer portal
  • calculators
  • other tools and services accessed through our websites.

We can investigate the use of online services to identify possible non-compliance or fraud, as well as unintentional errors made by customers.

We may make changes to our online services (including myIR) at any time.

Online forms

You can submit information to us using our online forms.

If you're providing information on an online form, you must complete all required details, and confirm the information is true and correct before submitting it to us.

When you submit an online form, you're considered to have read and accepted the conditions of use and our privacy policy. We may use any information you submit to us to update your records.

 Privacy policy

myIR Secure Online Services

By choosing to register for myIR, you're agreeing to electronic communications from us once your registration has been activated. This means we'll no longer send you paper statements, notices and some types of correspondence.

Some electronic communications will be emailed to you directly. For example, you may receive emails:

  • with your myIR user ID/web logon, temporary password or a link to reset your password (when you request these)
  • about products and services, and
  • about legislative changes.

We may also send you electronic messages, for example:

  • to let you know when statements, notices, and other correspondence are available in your myIR account
  • reminders to file returns and make payments.

We intend to replace most paper correspondence with electronic communications over time.

You must keep your myIR contact details up to date. We take all reasonable steps to make sure emails and text messages have the highest chance of successful delivery.

We cannot be held responsible for the non-delivery of emails or text messages due to circumstances outside of our control.  This could be when we have incorrect or out of date contact details.

We use this information to improve our customer services, resolve customer issues and assist in identifying possible non-compliance or fraud.

Having a myIR account does not remove the need for your to comply with your obligations under tax or other laws.

Nothing in an email designates an information system for the purposes of section 214(a) of the Contract and Commercial Law Act 2017, unless expressly stated otherwise.

myIR for individuals

You register for myIR secure online services online. Full instructions are available to help you complete your registration.

Your responsibilities as a registered owner of a myIR account are outlined in the 'Your responsibilities' section.

myIR secure online services 

myIR for organisations (eg businesses, partnerships, trusts, tax agents)

Individuals with authority to represent an organisation (eg a director, trustee, or business owner) can use myIR to access the organisation's accounts.

You can register as a an account owner for your organisation online. Full instructions are available to help you complete the registration.

Your responsibilities as a registered owner of a myIR account are outlined in the 'Your responsibilities' section.

If both you and your organisation have myIR accounts, you can request access to your organisation's accounts using your own web logon. You can do this in your myIR account under Settings - Get access to another party.

Giving other people access to your myIR accounts

You may want to give other people access to your myIR accounts. For example, you can give a person access to your GST account to file returns. Organisations can also have more that one account owner (eg directors, trustees, and business owners).

Any person you give myIR access to will have responsibilities as a registered user of a myIR account. These are outlined in the 'Your responsibilities' section.

The responsibilities of organisations or individuals in business using myIR as account owners, administrators and users are set out in the Responsibilities where access to myIR has been given to others section.

Your myIR responsibilities

You have the following responsibilities as a registered account owner, administrator or user of myIR, whether as an individual or for an organisation.

  • You must keep your password secure. Never disclose your password to anyone else including our staff.
  • You must keep your contact details up to date.
  • You must keep your myIR account active. If we consider your web logon has become inactive we may cancel your myIR account. If this happens and you want to continue using myIR, you will need to re-register, or have new access delegated to you.
  • If you think someone knows your web logon and password, you must immediately do one of the following:
    • change your password
    • cancel your myIR account
    • call us.

Every time you use any services within myIR as a registered user, whether as an individual or as an account owner, administrator or user, on behalf of another person or organisation, you are saying that person or organisation authorised you to use the service on their behalf.

Responsibilities where access to myIR has been given to others

Organisations or individuals who use myIR through account owners, administrators and users:

  • represent to us that such account owners, administrators and users have the authority to represent the organisation or individual in relation to myIR
  • accept responsibility for the use of myIR by account owners, administrators, and users, and
  • must cancel the web logon or access for any person they no longer want to have access to the myIR account.

Third party service providers (who are not account owners, administrators or users)

Organisations or individuals who input information into their myIR account through a third party service provider accept that:

  • the services provided by the third party service provider are subject to their terms and conditions and privacy policy
  • the third party service provider may have access to your organisation or individual tax information populated on and communicated to your myIR account through the third party service provider's service, and
  • the third party service provider is able to submit information on your behalf.

Accessing myIR through the RealMe service

If you have a RealMe account, you may use your RealMe login to access any of your myIR accounts, personal or otherwise. You may not delegate your access to RealMe and may only link your RealMe login to a myIR web logon created under your name. Your RealMe account can only be linked to one myIR web logon at a time.

If you have delegated someone access to a myIR account and they have linked the web logon that is created to their RealMe account, you will need to suspend or cancel that web logon if you no longer want that person to have access.

Your use of the RealMe service is subject to RealMe’s terms and conditions and privacy policy. If we provide you with RealMe helpdesk services, we may have access to the email address or mobile phone number you provided to RealMe. We will only use that information to provide you with RealMe helpdesk services.

Developer portal secure online service

By choosing to register for the developer portal, you're consenting to electronic communications from us once your registration has been activated.

Some electronic communications will only be accessible after you have logged in to the portal. We will notify you of when to access this communication by email.

Developer portal for digital service providers

Giving other people access to your developer portal account

You may want to give other people access to your organisation’s developer portal account. Organisations (acting in the role of Digital Service Providers - DSPs) can have more than one developer portal account owner (as in other business roles that interact with Inland Revenue when integrating and using our gateway and myIR file upload services).

Any person you give developer portal access to will have responsibilities as a registered user of a developer portal account. These are outlined in the 'Your responsibilities' section below.

The responsibilities of organisations or individuals in business using the developer portal as account owners, administrators and users are set out in the 'Responsibilities where access to the developer portal has been given to others' section.

Your developer portal account responsibilities

You have the following responsibilities as a registered owner of a developer portal account:

  • You must keep your password secure. Never disclose your password to anyone else including our staff.
  • You must keep your details up to date.
  • You must keep your developer portal account active. If we consider your logon has become inactive we may cancel your developer portal account. If this happens and you want to continue using the developer portal, you will need to re-register or have new access delegated to you.
  • Every time you use any services within the developer portal as a registered user, as an account owner, you are saying that your organisation authorised you to use the service on their behalf.
  • if you think someone knows your web logon and password, you must immediately do one of the following:
    • change your password
    • cancel your account
    • call us.

Responsibilities where access to the developer portal has been given to others

Organisations (digital service providers) who use the developer portal through account owners, administrators and users:

  • represent to us that such account owners, administrators and users have the authority to represent the organisation (digital service provider) in relation to the developer portal
  • accept responsibility for the use of the developer portal by account owners, administrators, and users, and
  • must cancel the web logon or access for any person they no longer want to have access to the organisations developer portal account.