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Queen Elizabeth II Memorial Day, Monday 26 September Our phone lines and offices are closed, but you can still get in touch with us. Find out more

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

Changes to the myIR login screen are coming You will not be able to use myIR between 1pm Saturday 8 October and 8am Monday 10 October. This is so we can update our external authentication system. From Monday 10 October the myIR login page will have a new look and feel, but the login process will not change.

After every major release and at regular intervals throughout the programme, we ran formal sessions to review what we had learnt. This allowed us to capture what worked well, improve the efficiency of our processes, stop doing anything that no longer made sense and share our findings across the programme.

The following pages are a mixture of thoughts and lessons as told by stakeholders, leaders, teams and workstreams at the close out of our transformation.

Last updated: 21 Mar 2022
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