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Tā mātou ako What we learnt

About us
About us
  • Business Transformation
    • Where we started
    • Delivering our transformation
    • What we learnt
      • Deputy Commissioner for business transformation
      • Programme manager
      • Programme Management Office
      • Organisational design
      • Digital
      • Intelligence led
      • Change management
      • Communications and stakeholder management
      • Account management
    • Outcomes

After every major release and at regular intervals throughout the programme, we ran formal sessions to review what we had learnt. This allowed us to capture what worked well, improve the efficiency of our processes, stop doing anything that no longer made sense and share our findings across the programme.

The following pages are a mixture of thoughts and lessons as told by stakeholders, leaders, teams and workstreams at the close out of our transformation.


Pages in this section
  • Deputy Commissioner for business transformation Our Business Transformation Deputy Commissioner Greg James shares his insights on the transformation journey.
  • Programme manager Thoughts and learnings on programme management from our programme manager.
  • Programme Management Office Starting up a new Programme Management Office for a large transformation.
  • Digital We have made big improvements to our digital services to make it easy for customers to understand their obligations and entitlements in www.ird and manage and track their tax and social policy affairs in their myIR account.
  • Intelligence led Transforming IR into a truly intelligence-led organisation meant using the right information at the right time to make the right decisions for our customers and for IR.
  • Change management Effective change management was a critical success factor in our transformation.
  • Communications and stakeholder management Effective communication lies at the heart of a successful programme and is one of the most important drivers of business change.
  • Account management The Business Transformation Account Management team managed our customer and stakeholder relationships to help us achieve our strategic objectives for transformation.

Topics

  • Where we started
  • Delivering our transformation
  • Outcomes

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Last updated: 21 Mar 2022
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