Skip to main content

Delays to response times: It's taking longer than usual to answer calls and myIR messages, including for unclaimed money. You may be able to use self-service options in myIR. You can also find information on our website by typing in what you want to do in the search bar. Thank you for your understanding. Log in to myIR

After every major release and at regular intervals throughout the programme, we ran formal sessions to review what we had learnt. This allowed us to capture what worked well, improve the efficiency of our processes, stop doing anything that no longer made sense and share our findings across the programme.

The following pages are a mixture of thoughts and lessons as told by stakeholders, leaders, teams and workstreams at the close out of our transformation.

Last updated: 21 Mar 2022
Jump back to the top of the page