Manage how you log into myIR

You can manage the ways you log into myIR by selecting 'Manage my profile' then the Security tab.

In the Security section, you can add, remove or update your verification methods, including:

• password
• email
• passkey
• authenticator app
• text message

You can also remove trusted devices and browsers.

Using email or text message to get your security code

To add email or mobile number

1. Select ‘Use email’ or ‘Use text message’.
2. Your current email or mobile number will be shown. You can edit it if needed.
3. Click ‘Save'.

You will receive a myIR security code to your selected method. Enter the security code on the myIR screen and click 'Confirm'.

You can also choose to 'Trust this device'. If you change your email address or mobile number here and want it to be used for your myIR account, you will also need to update this by going to the ‘Profile’ tab in ‘Manage my profile’ and selecting ‘Update email address’ or ‘Update phone number’.

Remove email or mobile number

1. Select ‘Manage email’ or ‘Manage text message’
2. Click the ‘X’ next to the email address or mobile number to remove it.
3. Confirm by selecting ‘Yes’.  

To update email or mobile number

Follow the steps to remove and email or mobile number, and then add a new one.  

Using an authenticator app to get your security code

For each of these options go to the Security tab in 'Manage my profile' first. 

To add an authenticator app 

1. Download an authenticator app from the App Store (iOS) or Google Play (Android). Popular options include Microsoft Authenticator and Google Authenticator.
2. In myIR, go to the Security tab and select ‘Set up authenticator app’.
3. In your app, select ‘Add account’ and scan the QR code shown in myIR. If you can’t scan the QR code, manually enter the code displayed.
4. Enter the 6-digit code from your app into myIR and click ‘Confirm’.
5. Optionally, choose to ‘Trust this device’.

Remove an authenticator app

1. Select ‘Manage authenticator app’.
2. Click the ‘X’ next to the date the app was added.
3. Confirm by selecting ‘Yes’ to confirm.  

Update an authenticator app

Remove the existing authenticator app using the steps above, and then add a new one.  

Using passkey to log in to myIR

Log into myIR using passkey 

Reset two-step verification

If you have only set up one 2SV method, such as email, and can no longer access it to get your security code, you will need to call us to have your 2SV reset. Only the myIR account owner can do this.  

Once reset, you will be prompted to set up 2SV next time you log in to myIR.  

General enquiries and myIR support - contact us

Managing access for other users 

If you are the owner or administrator of a myIR account, and you manage access for user or administrator logons created for other employees, you can reset their two-step verification settings for them. When you do this, the employee using the logon will receive an email advising that their two-step verification has been reset.