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Budget 2024: The Government has announced FamilyBoost, a proposed new childcare payment to help eligible families with the rising costs of Early Childhood Education (ECE). Find out more:

If you think you or your business may be affected by COVID-19, check out our current information. We update these pages as the situation changes.


If you have tax debt you cannot pay, we can help you. Individuals, companies, partnerships and trusts can apply for either:

  • an instalment arrangement
  • financial relief.

We might ask you for more information so we can understand your situation and work out the best way to help you. If you're in business, we may get you to send us a Twelve month cash flow forecast - IR591.

If you're unsure of your options, give us a call and we'll help you out. If you know ahead of time that you will not be able to pay your tax, contact us or start the application that best fits how you want to move forward.

Debt and refunds - contact us

Applying for an instalment arrangement

Splitting up what you owe over weekly or fortnightly payments can make it easier to repay your tax debt. Apply for an instalment arrangement if you cannot afford to pay the tax you:

  • already owe
  • will owe in the future.

You can apply for instalment arrangements for all tax types, except child support, in myIR. We'll either:

  • approve it
  • contact you for more information.

Setting up direct debit payments is a good way to make your ongoing instalments. You'll be able to set these up in myIR or choose a different way of paying.

Apply for an instalment arrangement

Applying for financial relief

If you cannot meet your payments, we might be able to write off penalties or certain amounts. We'll need you to send us information in your application for financial relief before making a decision.

If you're overseas-based with a student loan or a non-resident taxpayer, we'll need a bit more information in your application. We normally have most of the information we need for companies, partnerships and trusts, so your application is also a different process.

Apply for financial relief - individuals in New Zealand

Apply for financial relief - overseas-based or non-resident individuals

Apply for financial relief - companies, partnerships and trusts

Student loan debt

If you have a student loan, check our student loan section before applying for an instalment arrangement or financial relief. There, you'll find information about:

  • interest on your debt
  • other options you may be able to use in managing your student loan debt.

I am having difficulty repaying my student loan

Child support debt

Get in touch with us if you have child support debt. We'll work with you to manage your payments. We may be able to write off your penalties.

Sorting out child support debt

Working for Families overpayments

If you've been overpaid Working for Families, you'll need to know the different ways you can repay it.

Paying back Working for Families overpayments

Last updated: 25 Jan 2023
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