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Temporary system shutdown | On Friday 20 October from 3pm our phonelines will close. From 3.30pm our offices will close and our online services will close at 4pm. All services will be available from 8am Tuesday 24 October. Find out more

Across all of our work, we regularly assess how our operating environment is evolving to identify existing and emerging trends, risks and opportunities. This allows us to be responsive, ensuring sustainable and successful delivery of our services and the achievement of our mission, vision and outcomes. A number of areas of change have been, and will continue to be, influential in shaping the environment.

  • The impacts of the global economy on New Zealand from factors such as emerging labour markets, efforts to mitigate climate change and the ongoing effects of COVID-19.
  • People's expectations of the part they can play in the revenue system, their perceptions of its fairness and what other countries are considering.
  • Aspects of social change in New Zealand, including demographic shifts, expectations for the Māori-Crown relationship, trust in public institutions and the role of media and social media.
  • Increasing levels of inequality and what this means for what Inland Revenue does and the outcomes we're expected to achieve.
  • The impact of technology changes on revenue collection, which is changing how people connect and how businesses and whole sectors operate. Technology is enabling more groups to play a part in the revenue system.
    Cybercrime and terrorism will continue to have implications for revenue collection.
Last updated: 01 Nov 2021
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