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Our customers can wear many hats and interact with us for a number of reasons. They’re individuals, may be also employers or self-employed, students or parents.

We serve companies, not-for-profit organisations, trusts, Māori authorities, tax agents, families and whānau, students, savers and investors. As well as all people earning money in New Zealand, some customers live overseas but have obligations here.

In the tax year ended March 2020*

Our individual customers

3.1 million customers received an automatic individual income tax assessment.


Approximately 222,000 employers filed over 7.4 million employer information returns.


Over 366,000 company tax returns were filed.

GST filers

Approximately 660,000 customers filed more than 3 million goods and services (GST) returns.

In the 2020-21 financial year, we collaborated with our partners to administer...

Working for Families Tax Credits

With the Ministry of Social Development, we distributed $3 billion in entitlements to support working families.

Child Support

We collected $467 million from more than 156,000 parents who pay child support. We distributed $281 million to carers. The balance is retained by the Government to help offset the costs of benefits paid.


We collected contributions and transferred $8 billion to KiwiSaver scheme providers for investment. As at 30 June 2021, 3.1 million people were enrolled in KiwiSaver.

Student Loans

We jointly administer this programme with the Ministries of Education and Social Development (StudyLink). We had approximately 680,000 student loan customers and collected $1.5 billion in repayments.

Paid parental leave

We administer paid parental leave (PPL) for the Ministry of Business, Innovation and Employment. We made $503 million in payments to approximately 50,000 parents.

* Figures for the tax year ended March 2021 are not available for this publication because customers have until April 2022 to file their 2021 returns.

Last updated: 01 Nov 2021
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