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  1. Annual Report 2021
  2. ...
  3. Our performance
  4. Our services - the services we deliver for our customers and government
  5. Services for Customers

Investigations

Our performance
Our performance
  • Our services - the services we deliver for our customers and government
    • Services for Customers
      • Services to Ministers to inform the public about entitlements and meeting obligations
      • Services to process obligations and entitlements
      • Management of debt and unfiled returns
      • Investigations

This category is limited to Inland Revenue undertaking investigation, audit and litigation activities.

How we performed

2019-20 actual 2020-21 target 2020-21 actual 2021-22 target
Primary measures
74.2% Percentage of customers whose compliance behaviour improves after receiving an audit intervention# 85% (D) 78.8% 85%
Not achieved - The percentage of customers whose compliance behaviour improved after receiving an audit intervention increased from last year. We monitor a sample of audited customers’ compliance behaviour during the year. This year, at the time we reviewed our customers’ compliance behaviour, a number of them had unfiled returns or overdue debt.
$8.75 Discrepancy identified for every output dollar spent $7.00 (M) $7.17 $7.00
89.5% Percentage of litigation judgments found in favour of the Commissioner 75% (M) 83.3% 75%
Supporting measures
69% Percentage of audited customers who are satisfied with their experience# 75% (M) 75% 75%

# Actual performance measured using a sample of audit cases.

All targets are unaudited.

What it cost

Output statement for the year ended 30 June 2021.

Actual 2020 ($000) Actual 2021 ($000) Unaudited revised budget 2021 ($000) Unaudited budget 2021 ($000) Unaudited forecast 2022 ($000)
  Revenue        
$122,754 Revenue from the Crown $123,854 $123,854 $111,965 $114,089
$332 Other revenue $261 $236 $236 $149
$123,086 Total revenue $124,115 $124,090 $112,201 $114,238
$109,720 Total expenses $124,325 $124,090 $112,201 $114,238
$13,366 Net surplus/(deficit) $(210) – – –

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