This category is limited to the registration, assessment and processing of tax obligations and other entitlements, including associated review and Crown accounting activities, and the collection and sharing of related information with other agencies.
How we performed
| 2019-20 actual | 2020-21 target | 2019-20 actual | 2021-22 target | |
|---|---|---|---|---|
| Primary measures | ||||
| 90.2% | Percentage of social policy and tax registrations processed within 5 working days | 85% | (M) 85.5% | 85% |
| 86.2% | Percentage of income tax disbursements resulting from a return issued within 5 weeks | 85% | (M) 85.9% | 85% |
| 96.5% | Percentage of GST disbursements issued within 4 weeks* | 95% | (M) 97.1% | 95% |
| Supporting measures | ||||
| 97.8% | Percentage of income tax returns finalised within 3 weeks | 95% | (M) 98.5% | 95% |
| 99.9% | Percentage of GST returns finalised within 3 weeks | 98% | (M) 99.9% | 98% |
| $2.78 | Average cost of processing income tax returns, GST returns and employment information | $3.50 or less | (M) $1.86 | $3.50 or less |
| This measure demonstrates the cost-effectiveness of our processing activities. We continue to see more returns being filed digitally; the percentage increased from 96.0% in June 2020 to 98.2% in June 2021. These returns are more efficient to process, as most are processed straight through, with no intervention needed. | ||||
| New measure | Percentage of donation tax credit claims processed within 3 weeks | 70% | (M) 74.6% | 70% |
| 99.3% | Percentage of Working for Families Tax Credit (WfFTC) payments made on the first regular payment date following an application | 95% | (M) 99.8% | 95% |
| 99.4% | Percentage of paid parental leave payments issued to customers on the first pay day following the agreed date of entitlement | 97% | (M) 99.2% | 97% |
| 83.4% | Percentage of child support administrative review decisions issued within 7 weeks | 90% | (M) 93.0% | 90% |
| 81.4% | Percentage of child support assessments issued within 2 weeks | 80% | (M) 81.5% | 80% |
# Actual performance measured using a sample of the customer population.
* Section 46 of the Goods and Services Tax Act 1985 stipulates that refunds are to be issued within 15 working days unless selected for screening or investigation. The 4 weeks issuing timeframe allows additional time to include those selected for screening or investigation in our performance.
All targets are unaudited.
What it cost
Output statement for the year ended 30 June 2020.
| Actual 2020 ($000) | Actual 2021 ($000) | Unaudited revised budget 2021 ($000) | Unaudited budget 2021 ($000) | Unaudited forecast 2022 ($000) | |
|---|---|---|---|---|---|
| Revenue | |||||
| $144,468 | Revenue from the Crown | $114,628 | $114,628 | $125,261 | $124,260 |
| $16,412 | Other revenue | $14,182 | $14,285 | $14,285 | $14,234 |
| $160,880 | Total revenue | $128,810 | $128,913 | $139,546 | $138,494 |
| $154,327 | Total expenses | $126,192 | $128,913 | $139,546 | $138,494 |
| $6,553 | Net surplus/(deficit) | $2,618 | – | – | – |
Last updated:
02 Nov 2021