Key results

Making tax simpler

88.2% of the tax payments made by customers were on time and in full ($106.9 billion paid on time and in full).

2023: 88.8%
2022: 89.4%
Target: 90%

82% of customers who received an automatically calculated individual tax assessment had nothing further to do (provisional result).

2023: 83%

72% of customers found it easy to get the information they needed.

2023: 72%
2022: N/A
Target: 70%

Actively managing debt

We collected $4.07 billion in overdue debt this year ($2.95 billion in 2023), of which $4.03 billion was for overdue tax. Read about what we did to manage debt from here:

4 billion in overdue tax debt collected

58.3% of new customer debt was resolved within 6 months.

2023: 58.6%
2022: 61.7%
Target: 50%

Overseas-based borrowers paid $173 million in student loan repayments, $17.5 million more than in 2023. However, their compliance remained low so we’ve increased efforts to address this, outlined here:

Our priorities for collecting overdue debt

Outcome 3 – New Zealanders benefit economically and socially through Inland Revenue Te Tari Taake working collaboratively across our external environment

82.9% of student loan customers met their obligations.

2023: 83.1%
2022: 83.8%
Target: 85%

Everybody pays the right amount

We identified $975 million in revenue and recovered or disallowed expenditure through our compliance interventions.

2023: $973 million

We collected $67.69 in cash for every dollar spent on debt.

2023: $47.11
2022: $43.43
Target: $40.00

61% of customers had trust in IR. Trust is integral to the integrity of the tax system and to people’s willingness to pay their obligations. There’s more on this here:

Customer motivation

2023: 57%
2022: 60%

Certainty for families

66% of Working for Families customers who got regular payments during the year were paid within 20% of what they should have received (provisional result).

2023: 64%
2022: 64%

We continue to work with customers to ensure they get the right amounts and avoid going into debt. You can read about this work and progress on our review of the whole Working for Families policy here:

Giving New Zealanders certainty and options

72.5% of child support assessments were paid on time.

2023: 70.8%
2022: 70.2%
Target: 70%

Read about the improved outcomes we’ve delivered for child support customers and children through our transformation programme and other changes here:

Giving New Zealanders certainty and options

The customers at the centre of child support

Cost-effective and efficient at what we do

IR constantly works to improve efficiency and effectiveness across our work programme, alongside our implementation of Government’s revenue and social policy, design and operational changes. This is the last year of reporting on the outcomes of our business transformation programme. We achieved 7 out of the 10 indicators for which there are quantitative measures, including for digital uptake, system availability and resilience, additional Crown revenue and administrative savings. Read more from here:

Outcomes of the transformation programme

It cost IR 45 cents to collect every $100 in tax revenue.

2023: 43 cents
2015: 80 cents

(prior to our business transformation)

We assessed $71.63 for every dollar spent on unfiled returns.

2023: $60.12
2022: $61.10
Target: $45.00

We transferred $10.4 billion in KiwiSaver contributions to scheme providers.

2023: $9.7 billion

99.2% of income tax, GST and employment information returns were filed digitally.

2023: 99.0%
2022: 98.7%

Government priorities

IR has worked with key public and private sector partners to deliver Government priorities for the tax and social policy system, including:

FamilyBoost
changes to the bright-line test
changes to personal income tax rates, and
implementing an online casino gambling tax.