Ko tā mātau kōkiri i ngā mahi tautuku Our compliance approach

Our compliance approach is how we go about collecting revenue and distributing social policy payments. 

We strive to make it as easy as possible to pay tax and receive payments and hard to get it wrong. We work with those who have unintentionally found themselves in debt to repay it and become compliant taxpayers again. 

We take a range of actions to tackle the few people who try to deliberately flout the rules.

You can read about the range of compliance activities carried out this year and results in the sections on Our Year and Our Performance.

Designing the tax and social policy system with end-to-end compliance in mind 

In the table below, the left side shows our tax and social policy, systems, processes and guidance that help the majority of our customers get their tax and payments right. 

Using analytical tools to help ensure people get things right 

The centre shows that we use tools and intelligence capabilities to identify and assist customers who need more help to comply with their obligations. 

Stepping in when people get things wrong 

The right side of the diagram shows the approaches we can use with the very few customers who need more help to get things right or more of our attention because they deliberately try to avoid their obligations.