IR remains committed to a safe, physically and mentally healthy workplace, in line with our obligations under the Health and Safety at Work Act 2015.
This year, we continued to focus on identifying and managing psychosocial risks—these are the aspects of work that can negatively impact our people’s mental or physical health. With a large customer-facing workforce, many of our people are required to balance empathy and respect when working with customers while they stay focused on overcoming challenging situations such as when customers get into debt.
Initiatives we ran this year included engaging staff across our sites in structured discussions to assess work-related stressors.
We also strengthened leadership capability through a programme delivered in partnership with the Institute of Directors. The programme equips senior leaders to govern and manage critical health and safety risks, including mental and physical wellbeing.
These efforts support our priorities to prevent harm, promote wellbeing and provide timely support to our people.